Renewals

LS2 updates coming soon!  With the last update we started seeing a glitch in multiple renewals…..Example: a patron has borrowed 25 books, they want to renew them all, you select all, click renew and a box pops up asking for the password b/c the fine limit has been reached. You enter the password and suddenly you have accidentally renewed an item for the 3^rd time…..I know we all were caught off guard when this happened.

 

With the new update (coming soon) this should not happen anymore!

Claims Returned

Claims Returned…Did you know?

 

-A patron is only allowed 2 claims returned items on their account.

-You can find out how many items are excused losses under Borrower Info -> Extra Info -> Borrower Maintenance Info.

-If an item has to be marked Claims Returned a Full Time Staff Member or Supervisor must handle the CR and the waived fees associated with it.

 

The full Claims Returned Procedure can be found on pages 33/34 of the Circulation Policy & Procedures Manual.

 

 

It’s all about the D.O.B.

 

Proper borrower search procedure is by Date of Birth. This not only narrows the search field and verifies borrowers that may have the same name it follows RPL policy set forth in the P&P Manual. See below:

 

A.   Add New Borrowers

Ask borrower for his/her date of birth and enter in LS2 to determine if individual has ever had a card. Do this even if borrower assures you he/she has never had a card.  In the Borrower Search window, select D.O.B. from the drop-down menu and Search. (P&P Manual pp3)

 

1  Accessing Rowan One Card Accounts

Enter Student ID# or Date of Birth into the Smart Search. (P&P Manual pp8)

 

A.   Check Out Items

If a library card is not available, search by date of birth (D.O.B.).  If the patron does not have a photo on his/her account, ask for a photo ID. (P&P Manual pp10)

 

A.   Search Borrowers (F6)

To search for a borrower, it is best practice to search by Date of Birth (MM/DD/YYYY) and leave the default option set to Smart.  A Borrower Search window will pop up.  In the drop-down menu, select D.O.B. and click Search. (P&P Manual pp55)

 

Lost/Found Items

When you add an item to the Lost/Found drawer, please attach a note onto the item with the date on it.

 

Large items or clothing should be taken to the sorting room and placed in the crate under the table.

 

If you know that an item belongs to a specific patron, please attach a note onto the item with the date and patron acct number.

You should also leave a comment on the patron’s acct so that we can return the items to them.

 

Items with a name on them should be kept in the front of the drawer for easy accessibility.

 

When you clean out the drawer, please remember to remove any comments from a patron’s account regarding Lost/Found items.

 

 

 

Also, please do not let patrons borrow items from the lost and found drawer i.e. glasses, earbuds, flash drives, etc.

These items belong to someone and we should not be loaning them out to other patrons.

 

 

Questions or Comments?

 

See Brooke

Helping Computer Newbies

Helping computer newbies

Posted: 05 Apr 2017 11:25 AM PDT

Often we will have individuals who would like to use the computer lab and they have limited or no experience. We have some updated pages for assisting people with little to no experience in setting up an email address and very basic Microsoft Word instruction. These are saved in the HQ Computer Lab folder in Commons under Instruction & Signs. There are hard copies printed out and stored in a blue folder at the Reference Desk at HQ.

These are a work in progress, so if anyone has suggestions please let Abby know.

 

*This post came from the Security blog, thanks!

Holds

Ch…Ch…Changes…We have moved (a few) and labeled (most) of the shelves behind Circ. This will allow us all to know what we have sitting on the shelves behind the desk and why.

 

A few explanations:

 

-HOLDS for Patrons – if you have a patron that has so many holds that you think the entire shelf may be filled, then place one item on the shelf with a note to see Circ Staff, then place the other items on the HOLDS for Patrons shelf.

 

-HOLDS for Staff – Are you doing deletions and notice that one of our RPL staff/program cards has multiple books that are about to be deleted? Would you like to give them a day to get their items? Place them on the HOLDS for Staff shelf.

 

-HOLDS for Display – See something while you are shelf reading or checking in/out that you feel would be great in our Display area? Place the item on our HOLDS for Display shelf and we will add it to the display when more room becomes available.

 

-TECH SERV and DONATIONS please keep these items separate on the separate shelves. Someone has been leaving donated items on the repair shelves in tech services, so let’s keep them separate on our shelves behind the desk.

Libby/Overdrive

New instructions for e-books are available at our service desk.

-There are two separate instructions for Kindle and Kindle Fire users.

-Overdrive App Any Device is for Nook/Kobo/general e-readers.

-Overdrive App Computer/Laptop is self-explanatory.

-Libby is for iPad/iPhone/Android.

 

Libby is the newest version of Overdrive and is very user friendly/easy to use.

If you have not/can not download this on your own device, feel free to use the Circ iPad (at work only) to practice using Libby.  The more familiar you are with e-books, the more you can help out the patrons. (Need help using Libby? Ask Paula. She’s an expert!)