Friends Rental Procedure

To check out an item of Friends Rental for two weeks instead of one week, please do this:

• Click on "Change Due Date" Button
• Put in the override password
• Change the check out date to two weeks instead of one week
• Check out material with the computer adding two dollars to patron's account
• Click on fine balance
• Click on "Add Fee" Button
• Scroll the Drop Down Option and choose Rental Fee
• Add $2 to the patron's account
• Patron pays in cash (choose cash payment)
• Patron pays in credit card (choose credit card payment, add credit card slip with patron's library card number and $4 on the Friends line)

IMPORTANT!! Partial Payments

When accepting payment for charges, it is very important to select the item that is being paid for. Unless the patron is paying their balance in full, DO NOT simply type in the amount being tendered and cash it out. You must select ONLY the item being paid for before entering the amount.
For example, when taking payment for a rental, select the rental charge ONLY before tendering so it will clear from the charges screen. If you fail to select the rental charge ONLY and the patron has other fines,the computer will grab the lowest charge which may not be the rental charge, or it may grab part of it which will show an odd amount for a rental.
This is a problem for Pam who has to account for all payments taken.
The same is true for Replacement Card Fees and Booksale items, make sure that you select the item being paid for.

Rental Gift Certificates

When a patron is using a Friends of RPL Gift Certificate to pay for a rental; please treat the gift certificate as cash. If you have any questions, please contact your supervisor

Procedure for Friends Free Book/DVD Rental Coupon

1. Enter the Book/DVD rental in the system.

2. Treat the coupon as cash and mark the charge PAID.
Mark the coupon with staff initials and write "used (current date)"

3. When turning in money to administration count the coupon as $2 and send with money.

Marian has approved the above procedure, please implement ASAP

Rentals - Automatically Marked Lost

When rentals are automatically marked lost, patrons will be charged the cost of the item and an overdue charge. The overdue charge on rentals caps at $20, however, if the cost of a rental item is less than $20, the overdue charge will not exceed the cost of the item.

Removing Fines Properly

Please be sure to remove fines properly. (if they have multiple charge types - overdues, rentals, friends basket, etc., uncheck all the boxes next to the charges then select the charge(s) you want to take off.)

Checks for RPL Friends

When patrons pay for Friends of RPL items with a check, please make sure that they write the check out to Friends of Rowan Public Library. Thanks.