Clarification for Credit Card Payments

From Jeff Hall:

1.   We accept payment from any person presenting a Visa, Master or Discover credit card.   Any issues with fraud will be handled by the owner of the credit card and the bank.

2. Payments by credit card for lost books, fines and Inter library loans MUST be made to the account of the individual who accrued the charges not a service desk.  Charges for copies, computer use, faxes, Friends sales and drinks MAY be made to and paid to a service desk.  Be sure to write the card number of either the borrower or the service desk on the slip that is attached to the signature receipt.

Please see your supervisor with any questions.

IMPORTANT!! Partial Payments

When accepting payment for charges, it is very important to select the item that is being paid for. Unless the patron is paying their balance in full, DO NOT simply type in the amount being tendered and cash it out. You must select ONLY the item being paid for before entering the amount.
For example, when taking payment for a rental, select the rental charge ONLY before tendering so it will clear from the charges screen. If you fail to select the rental charge ONLY and the patron has other fines,the computer will grab the lowest charge which may not be the rental charge, or it may grab part of it which will show an odd amount for a rental.
This is a problem for Pam who has to account for all payments taken.
The same is true for Replacement Card Fees and Booksale items, make sure that you select the item being paid for.

Choosing the Correct Method of Payment

When accepting payment for charges on a patron's account, choose the correct method of payment from the drop-down.
Under Pay/Waive you will see Pay With ($) and a drop-down box where you can choose Cash, Check, or Credit Card. You can then enter the payment amount and complete the transaction.