New Library Cards and Patron Questions

REMINDER: Please check DOB when looking up patrons for a new Library Card. We have had several duplicate cards issued lately. If you are standing at Station 4/Computer 4 you will need to search all locations when entering in patron DOBs.

 

 

 

 

Patron Question:  A patron had a concern about distinguishing between dvds and books in the catalog. Each item in the catalog has the collection descriptor underneath it.  EXAMPLE: book or dvd or Large Print or eBook.

Take a moment to pull up the catalog and show them. Information is what we do and Customer Service is our specialty!

Requirements for New Library Cards

-Users that are 17 years old are considered Adult Users. (P&P page1)

A.      Requirements

1.       If 17 years of age or older, the adult borrower must provide a photo ID with his/her current address.  Acceptable forms include:

-          Driver’s license

-          Picture ID from highway Patrol

-          Employee ID card

-          Student ID card

-          Prison ID Printout

-          Military ID

-          Passport

-Users that are 16 must have a responsible party.

 

-A Group Home entry was added under Extra Info. (P&P page7)

B.      Group Home Registration

Definition:  Individuals residing in a group home are eligible for a limited access library card without requiring a responsible party. 

1.       If an individual requests a library card, allow them or their care provider to complete the Library Card Application Form. 

2.       Verify institution’s name and address.

Examples of forms of verification:

-          business cards

-          stationary

-          copy of business license

-          institutional check

-          postmarked letter

3.       Follow the general procedures for Adding a New Borrower and take a photo for the borrower’s account (required). 

4.       Limited access: 

-          Group home residents may only check out three items at a time.

-          Residents will be allowed to use computer labs based on their date of birth.

-          List the name of the Group Home by going into Extra Settings, Group Home.

New Library Cards - Check by Birth Date

When creating a new library card for a patron, please check to see if they are in the system by their birth date. When checking library card registration slips behind a co-worker, please also check by birth date. Please do not type in the library card number from the registration slip. We need to be careful of duplicate library cards in the system.

Children's Library Cards

In order for a parent to a get a NEW or a REPLACEMENT card for their child,
the child MUST be present.

Patron's Previous Card Number

To find out what a patron's previous card number was, scan the current card, click on view/edit address, click on the summary button at the top left corner of the screen, click on other info tab. The previous borrower ID is under the last active section on the lower left hand side.