Reimbursement Lost Materials Form

RPL has updated the Reimbursement for Lost Materials Form.

 

The updated form can be found in the P&P manual appendix on the N drive.

Old reimbursement forms should be recycled and the newest form should be printed and/or added to circ department master copy folders.

Hopefully these changes will help us to better include all info that is needed for the financial and tech departments when issuing reimbursements and tracking returned items.

 

 

Thank you all in advance for your flexibility as we continually strive to improve our libraries policies and procedures in order to better serve our community!

 

Lost Materials

When a patron returns a previously Lost item and has their receipt:

1.    Check in the item

2.    KEEP the charges

3.    Fill out the white refund slip

 

When a Lost item is returned in the book drop:

1.    Check in the item

2.    ACCEPT the charges

3.    Click on the Patron’s account

4.    Find the item in their Unpaid Charges

5.    Waive the charges and put the receipt in the cash drawer as usual

 

Brooke

Reimbursement for Lost Materials

Reimbursement for Lost Materials

 

 

Pam has sent back blue slips this week that were not filled out correctly.

If you have the patron fill out the Name and Address portion, please look over them to make sure everything is filled in, including City/State/Zipcode.

 

Edward asked that we make sure we are listing which collection the items belong to i.e. Fic, Audiobook, Juv, etc

 

Working Circulation is a very detailed job, a job which you all do very well.

Thank you for giving your best to get each aspect of the job correct!

 

Brooke