A.
Claims Returned
1.
If a borrower believes that an item as been returned:
-
Check
the shelves for missing item, also look in places where it might be
misplaced (ex. Search for Adult Fiction in YA, LP or PB).
-
Have a coworker check behind you.
-
Suggest the borrower look at home again.
-
Renew the item if it can be renewed.
-
If
the item cannot be renewed, refer the situation to a full-time staff
member or leave borrower’s information for a site supervisor to handle.
2.
A full-time employee or site supervisor should:
-
Select
Borrower Info and click on the Extra Information tab.
-
Verify the
Excused Losses is less than 2 (Excused Losses = Claims Returned). Borrowers are allowed no more than two
Claims Returned
-
If
Excused Losses is less than 2, return to the Check Out screen and select only the item in question. Select
Claims Returned.
