Lost Materials

When a patron returns a previously Lost item and has their receipt:

1.    Check in the item

2.    KEEP the charges

3.    Fill out the white refund slip

 

When a Lost item is returned in the book drop:

1.    Check in the item

2.    ACCEPT the charges

3.    Click on the Patron’s account

4.    Find the item in their Unpaid Charges

5.    Waive the charges and put the receipt in the cash drawer as usual

 

Brooke

LOST Materials

You MUST issue stamped, dated, and initialed receipts for payment of lost materials. For patrons to be reimbursed for the lost item, they must return the item AND the receipt. We DO NOT print the payment history in the absence of a receipt.

If a patron returns a lost item that they have paid for with a receipt, we fill out a blue form with the attached receipt and the patron will receive a check in the mail within 3 weeks.

We DO NOT accept partial payments for lost items. Patrons must either pay in full or bring back the material. It is crucial to use the drop down menu correctly to indicate payments taken for FINES or full payments for LOST items.

We DO NOT accept replacement items for lost or damaged materials.

Rentals - Automatically Marked Lost

When rentals are automatically marked lost, patrons will be charged the cost of the item and an overdue charge. The overdue charge on rentals caps at $20, however, if the cost of a rental item is less than $20, the overdue charge will not exceed the cost of the item.

Returned Lost/Missing Items

When checking in items that have been made lost or missing, please say NO to the message that pops up about wanting to deal with it now. After saying NO and checking in the item, go back into the patron's account and waive the charge for the lost item. Make sure you initial the receipt and state that the item was returned. If you have any questions, please ask.