Phone Number Wrong

If a phone number is wrong on the patron's account, please send out a yellow postcard so we contact them. Take the phone number out of the phone number area and put it in the comment area so we may verify the information.

Postcards for Holds

If we are unable to reach a patron after calling them twice for their hold, please send a yellow notecard explaining we have their hold and how long we will hold it for them. On the side of the patron's hold slip, put "card sent" with the date it was sent underneath. In the middle of the hold slip put the "hold to date" which is one week from the day yellow notecard was mailed.

If the phone number has been disconnected or the voicemail is not set up, please take the phone number out of the phone area on the account and put a message on the account that we need the patron's phone number.