Where Is It?

When sending any item to Tech for repair it must be changed  in LS2 Staff using "Special Status" on the "Check-In" screen. If an item shows as "Checked In" or "In Transit" when it is really in Tech Services, this is very confusing to the patrons or to other staff members who may be searching for that item.

Snags - Returning Items Without a Case or Missing Items

If a patron brings in a CD or DVD that is missing a case or is part of a CD set, please do not check out the individual items to SNAGS to be placed on the Snag shelf. Simply Re-Checkout the item to the patron's account so it is with the patron while they look for the missing case and/or the rest of the set.

NO Check-Out if an Item is Missing

Please do not check out materials if an item is missing. This includes DVD series, CD, Tapes, and CD's in books. It gets too confusing to know which patron has the item. We need to contact the previous patron to see if they have the item and go through the SNAGS process.

Returned Lost/Missing Items

When checking in items that have been made lost or missing, please say NO to the message that pops up about wanting to deal with it now. After saying NO and checking in the item, go back into the patron's account and waive the charge for the lost item. Make sure you initial the receipt and state that the item was returned. If you have any questions, please ask.