Checks and Credit/Debit Cards

RPL does not accept checks or credit cards for less than $2.00

 

Text/Email Notifications

Text notifications for arrived holds do not go out to the patron the moment the item is received at HQ.

Texts are scheduled to be sent twice a day.

Because of this we may have patrons who come in and check out their HOLDS before they receive the text.

Then when the text comes through they think they have other items available.

*IF you have any patrons who come in saying they have received a text or email in error, please give them my card so that they can forward the text/email to me so that we can better determine if this is indeed what is happening.

 

 

LP Paperbacks

FYI: Some of the newest LP items that Abby has been able to order are only available in paperback form. So you may see some paperbacks with LP on the spine. This is not a mistake. These are indeed LP items.

 

Staff Development/Circulation Meeting

Thank you all for your attendance at our Staff Development Circ Mtg.

Here are the questions that I received and the answers to them.

Please forward to all Circ Staff at each location.

If you have any other questions please email. 

Thanks! Brooke

 

 

 

Staff Development 12/09/16  Circulation Meeting

 

Rowan One Card

-Please do not delete or make ID number changes to the Rowan One Cards. New students were added to our system just this past Thursday. The ROC’s primary function is for student/teacher usage. For now, If a student comes in and wants a physical card, treat them as a new patron and have them fill out an application. Please do not make any changes to their pin numbers. These pin numbers were set up for easy retrieval for teachers/students.

-More info about checking out on ROC will follow.

 

 

Text/Email Receipts and Notices

-How do we know if a patron receives a text or email?

 

Edward receives a “bounce back” text/email if a patron’s info is incorrect. This is forwarded to Brooke who calls and confirms or leaves a comment on the patron account. *Make sure when updating TEXT or EMAIL only that you go under settings and make changes as well.

-Changes are coming to the Holds Slip. Edward is adding a field that will print based on the patron’s notification settings i.e. text, email, or telephone.

The phone number would automatically print on the slip, but a new field would also print showing which communication the patron prefers.

 

 

Contacting Patrons RE: Holds

-If a patron already has an item on the shelf and then another item comes in, should we call them again?

 

If the items they have on hold are for a previous day, then yes please call them. If you have already called them once that day and other items come in for that same day, then no you do not have to call them a second time.

 

 

Damaged Items

-How do we know what to charge for a damaged book? Is it always a total loss or can we break down the damage?

Can the item still be circulated? If yes, then do not charge a damage fee. If no, then follow the SNAGS damaged process and send a damage letter to the patron.

*If the damaged item is from another location, but was returned to your location, you should send the damage letter not the owning location and then send the item to Tech if applicable.

 

 

Reference Questions

-What constitutes a reference question? And can some reference questions be marked in two categories? Example: Jobs and Tech?

 

Definition of a reference question as determined by the NC State Library Statistical Report:

      A reference transaction is an information contact which involved the knowledge, use, recommendations, interpretation, or instruction in the use of one or more information sources by a member of the library staff.  It includes information and referral services.  Information sources include print and non-print materials or records, and through communication or referral, other libraries and institutions and people inside and outside the library.  The request may come in person or by any other means by a person of any age.  Do not count directional transactions or questions of rules or policies.

 

 

What is not a reference question:

 

    Messages (to pull hold requests)

    Renewal of items checked out

    Checking items in/out

    Creating guest passes

    Looking up library card numbers

    Directional assistance (where are the biographies, bathroom, etc)

 

Some questions can count in two categories.

Texts Not Working

If patrons are not receiving their texts, please make sure they have the correct carrier and phone number selected. If they are still having issues please place inside the e-mail section of their account their ten digit phone number and the e-mail address of the phone carriers.

Below is a cut and paste of an article on how to send text messages through e-mail.

"Sending SMS through email is very easy. The key is knowing the correct email format to use. Using this information you can send text messages to the major mobile providers.

Sending text messages through email is free for the sender. The receiver will pay his or her normal messaging charge. Often I use these email to SMS techniques to send alerts from my servers to my mobile devices if something goes wrong.

I try to double check and update these frequently. Several mobile providers have recently combined. Nextel is now part of Sprint, and Cingular has been purchased by AT&T. As the services fold into one another, the email addresses will eventually combine.

Here are the email addresses for the 6 most popular cellular phone carriers:

T-Mobile: phonenumber@tmomail.net
Virgin Mobile: phonenumber@vmobl.com
Cingular: phonenumber@cingularme.com
Sprint: phonenumber@messaging.sprintpcs.com
Verizon: phonenumber@vtext.com
Nextel: phonenumber@messaging.nextel.com

where phonenumber = your 10 digit phone number"

 

http://www.tech-recipes.com/rx/939/sms_email_cingular_nextel_sprint_tmobile_verizon_virgin/

E-Mail Notifications

YES! We still call patrons, who receive e-mails, to notify them about their arrived hold requests. For patrons who DO NOT want us to call, type “E-Mail Only” in the Phone 1 line and move the contact phone # to the Phone 2 line.
If patrons are having trouble receiving their e-mail notifications, tell them to check their spam folder since this is sometimes where these e-mails go.Here is the e-mail address that sends these notifications. (no-reply@rowancountync.gov) Let patrons know that if they place this address in their contacts, it will be recognized as a safe sender and should go into their regular inbox.
See the blog post titled Text Messaging to see the information for the text option.

E-mail Validation Pop Up

If the e-mail validation text pops up on a patron's account, please verify e-mail, ask if they would like to add their e-mail, or change the notifications back over to paper if they do not want to give their e-mail. Thanks.

Notifying Patrons by E-mail

Please check all boxes for e-mail notices when a patron provides their e-mail on their library card registration. We need to inform patrons that they will be notified by e-mail concerning library materials.  We are not going to make it an option to receive or not receive e-mail notices.

Card Registrations and E-mail

When a patron gives us their e-mail on the registration card, please put it in the system and change all the notifications to e-mail. Thank you.

Patrons' new cards and e-mail notification

When a new card is added to the system and an e-mail is provided, please remember to change all notification to e-mail. Please go in and activate all e-mail status under View/Edit Address, click on the Notifications tab, check all boxes, and then save the change. Thanks.

Please verify e-mails on the library card registrations so they are correct when entered into the system. Thanks.

Adding E-mail Contacts

To add contacts to your Microsoft Outlook e-mail (work e-mail), go to contacts, click on new button, click on address book button, fill in the contact's name, click on find button, and add the contact.