Item Not on File

This shows what your screen will look like when you check in an item that is not on file. This does not mean that there is a tag error; the item is simply not on file and must be sent to Tech for cataloging.

If an item has a tag error, it will either not read on the pad at all, or the barcode number will be incorrect. It may appear as gibberish, a partial number, an X, or a 0. An item that appears this way should be sent to Tech for the tag to be rescanned.

Volunteer Application Forms

When patrons bring in completed Volunteer Application Forms, these should be placed in an Inter-Office Envelope and sent to Melissa in Administration.

Book Binding

We DO NOT offer book repair for patron's personal items.
Edward has shared the information for the company that does our book binding. This information can be given to patron's who need this type of work done.
Southeast Library Binding
336-931-0800

Rowan Republicans

Rowan Republicans

John Leatherman: Chairman

704-637-0775

Second Tuesday of the month at 7pm

130 W Innes St Salisbury 28144

Stamping Books Withdrawn

Our procedure for stamping and marking books withdrawn has changed.
We now ONLY mark through the back barcode with a permanent black marker and use the Withdrawn stamp to stamp the inside barcode and the inside back cover.
If you pack the boxes to go to Tech, put as many books spine up as possible. Then pack the books flat, as many as will possibly fit, to the top of the box. The boxes are stacked on top of each other and if the boxes are not completely full, the lids will cave in. NOT GOOD!

IMPORTANT!! Partial Payments

When accepting payment for charges, it is very important to select the item that is being paid for. Unless the patron is paying their balance in full, DO NOT simply type in the amount being tendered and cash it out. You must select ONLY the item being paid for before entering the amount.
For example, when taking payment for a rental, select the rental charge ONLY before tendering so it will clear from the charges screen. If you fail to select the rental charge ONLY and the patron has other fines,the computer will grab the lowest charge which may not be the rental charge, or it may grab part of it which will show an odd amount for a rental.
This is a problem for Pam who has to account for all payments taken.
The same is true for Replacement Card Fees and Booksale items, make sure that you select the item being paid for.

Payment for Copies, Drinks, & Faxes Needs to be on Patron's Account

When a patron uses a credit or debit card to make a payment for drinks, copies, faxes, etc. use their account number rather than the Branch account number to process the payment. That way we have a link between the credit card and the patron. There will be times when you must use the generic branch accounts if individuals do not have an account, but whenever possible link credit/debit payments with the account name.