Library Card Applications, Notifications for Hold Items, Friends Membership, etc.

Library Card Applications

-If a patron writes their email address down on the app, please make sure they mark whether they would like to receive text/email messages or reminders, and if they would like to receive the RPL newsletter. Some applications are being turned in with no check mark. Let’s follow up on this before we let the patron walk away from the Circ Desk.

 

 

Notifications for Hold Items

-When patrons come to pick up their holds, take a moment to ask them if they would like to switch to email or text notifications which may alert them more quickly than a phone call.

 

 

Friends Membership Payable by Credit/Debit Card

-Edward has added a Friends Membership to the dropdown charges menu. If a patron would like to pay for their membership by credit/debit, please write their Patron ID # on the white envelope for Cyndii to confirm.

-Treat the receipt just like you would any other Credit/Debit transaction.

 

 

Remotes for Meeting Rooms

-We now have a projector for the Hurley Rm. Patrons using the projector for either room must come to the Circ desk to check out the remote. They are on a designated shelf, each in its own case. Each remote has a barcode/RFID and is checked out for one day only.

 

 

Credit/Debit Phone Orders

- Paying for Lost Items over the Phone

 

1.       Phone Orders

-         Select Phone Order (F3).

 

-          Enter the Account #, then green button to proceed.

 

-          Enter the Exp. Date (MMYY), then green button to proceed.

 

-          Enter Amount (minimum of $2.00), then green button to proceed.

 

-          Enter the V-Code (3-digit security code printed on the back of the card).

 

-          You will be prompted to enter the customer’s address PLEASE VERIFY THEIR CORRECT MAILING ADDRESS.

 

-          You will be prompted to enter the customer’s Zip Code.

 

-          A receipt will print with Phone Order at the top. THIS COPY GOES IN THE CASH DRAWER AS USUAL.

 

-          You will be prompted to print a duplicate receipt.  Select Yes (F1) AND ATTACH TO THE STAMPED ITEMIZED RECIEPT, PLACE IN ENVELOPE AND MAIL TO THE PATRON.

 

 

 

Voting Season

-Please add the Board of Elections website to your favorites/desktop so that you can quickly help answer those questions that are inevitably coming soon to a Info Desk near you.

-BOE phone ext: 8140

 

 

Children’s DVD spine labels are changing. No more Call Numbers. If you find a spine without a call number, do not send it to Tech.

 

 

HAVE A GREAT WEEKEND! Brooke

Patron Addresses:

 

-          Enter all address information on the same line. Example: 8420 Theodore Ave AptA2

 

-          Do not list Apartment numbers on the second line

 

-          Use abbreviations for Street = St, Drive = Dr, Circle = Cir, Court = Ct, etc.

 

Entering the information on one line and abbreviating will help when we print Overdue Notices and Billing Notices.

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TEXT MESSAGE ONLY

-          If a borrower wishes to receive notification by text, staff must select the borrower’s mobile carrier from the drop-down menu under Borrower Info.

 

-          If the borrower wishes to receive notifications by text only, (no phone call) move their Primary Phone number to the Secondary Phone field under Borrower Info.

 

-          In the Primary Phone field, enter TEXT ONLY.  This will print on the Arrived Hold slip.

 

(Policy & Procedures Manual page 50)

Shelving

Some thoughts from “Living in the Library World” A Library Blog

 

Shelving

 

In a busy library, shelving and shelf work is a never-ending and seemingly, thankless task.

The arrangement of books in the library makes them accessible and usable by library patrons.

If materials are misplaced or never re-shelved, locating information can be impossible.

 

Many libraries fail to realize the importance of shelf work!

The quality, speed, and efficiency with which shelving is carried out will affect how patrons view the library and its services.

Backlogs of un-shelved materials cause delays in service because patrons must wait for the un-shelved items to be located.

Misshelfed or “out of place” materials can not only slow down service, but also cause needless Missing Tags for items.

 

Shelving and shelf work is critical to the efficiency and effectiveness of any library!

 

 

Check out more at: http://livinginthelibraryworld.blogspot.com/

Reimbursement for Lost Materials

Reimbursement for Lost Materials

 

 

Pam has sent back blue slips this week that were not filled out correctly.

If you have the patron fill out the Name and Address portion, please look over them to make sure everything is filled in, including City/State/Zipcode.

 

Edward asked that we make sure we are listing which collection the items belong to i.e. Fic, Audiobook, Juv, etc

 

Working Circulation is a very detailed job, a job which you all do very well.

Thank you for giving your best to get each aspect of the job correct!

 

Brooke

New Books

When New Books come in from Tech:

YA and Childrens Departments would like to see their new books before they go on the shelf for patron circulation.

NonFiction/Audio do not need to be previewed.

LP does not need to be previewed.

When weeding the New Book Sections:

NonFic -if you notice a section of the New Non Fic is going to look bare (example: 100s shelf will have big gaps) wait to pull those books, tell Paul. This will help him to know which sections he needs to order for.

YA –New YA books should be all in the First Section together, please don’t forget to weed new books in this section.

Requirements for New Library Cards

-Users that are 17 years old are considered Adult Users. (P&P page1)

A.      Requirements

1.       If 17 years of age or older, the adult borrower must provide a photo ID with his/her current address.  Acceptable forms include:

-          Driver’s license

-          Picture ID from highway Patrol

-          Employee ID card

-          Student ID card

-          Prison ID Printout

-          Military ID

-          Passport

-Users that are 16 must have a responsible party.

 

-A Group Home entry was added under Extra Info. (P&P page7)

B.      Group Home Registration

Definition:  Individuals residing in a group home are eligible for a limited access library card without requiring a responsible party. 

1.       If an individual requests a library card, allow them or their care provider to complete the Library Card Application Form. 

2.       Verify institution’s name and address.

Examples of forms of verification:

-          business cards

-          stationary

-          copy of business license

-          institutional check

-          postmarked letter

3.       Follow the general procedures for Adding a New Borrower and take a photo for the borrower’s account (required). 

4.       Limited access: 

-          Group home residents may only check out three items at a time.

-          Residents will be allowed to use computer labs based on their date of birth.

-          List the name of the Group Home by going into Extra Settings, Group Home.

Friends Rental Procedure

To check out an item of Friends Rental for two weeks instead of one week, please do this:

• Click on "Change Due Date" Button
• Put in the override password
• Change the check out date to two weeks instead of one week
• Check out material with the computer adding two dollars to patron's account
• Click on fine balance
• Click on "Add Fee" Button
• Scroll the Drop Down Option and choose Rental Fee
• Add $2 to the patron's account
• Patron pays in cash (choose cash payment)
• Patron pays in credit card (choose credit card payment, add credit card slip with patron's library card number and $4 on the Friends line)