Friends Rental Procedure

To check out an item of Friends Rental for two weeks instead of one week, please do this:

• Click on "Change Due Date" Button
• Put in the override password
• Change the check out date to two weeks instead of one week
• Check out material with the computer adding two dollars to patron's account
• Click on fine balance
• Click on "Add Fee" Button
• Scroll the Drop Down Option and choose Rental Fee
• Add $2 to the patron's account
• Patron pays in cash (choose cash payment)
• Patron pays in credit card (choose credit card payment, add credit card slip with patron's library card number and $4 on the Friends line)

Children's / Stories To Go Books

Several boxes of Children's books are being added to the book mobile. These books have been changed in the system to Stories to Go, however, they will keep their existing barcodes. For example, you may have a children's book with a South barcode that checks in as Stories To Go. DO NOT send these to Tech; this is the way they will be from now on, There will be a label on the spine that identifies it as a Stories To Go item (RLBSRO)

Material Request/Selectors

Material Request/Selectors

Adult DVDs and Audio Books - Paul
Adult Fiction - Marissa
Adult Non-Fiction - Paul
Juvenile - Jennifer
eBooks - Edward
eResources - Edward
Large Print - Melissa
Periodicals - Melissa
Young Adult - Jennifer - Hope?
Interlibrary Loan - Gretchen

Texts Not Working

If patrons are not receiving their texts, please make sure they have the correct carrier and phone number selected. If they are still having issues please place inside the e-mail section of their account their ten digit phone number and the e-mail address of the phone carriers.

Below is a cut and paste of an article on how to send text messages through e-mail.

"Sending SMS through email is very easy. The key is knowing the correct email format to use. Using this information you can send text messages to the major mobile providers.

Sending text messages through email is free for the sender. The receiver will pay his or her normal messaging charge. Often I use these email to SMS techniques to send alerts from my servers to my mobile devices if something goes wrong.

I try to double check and update these frequently. Several mobile providers have recently combined. Nextel is now part of Sprint, and Cingular has been purchased by AT&T. As the services fold into one another, the email addresses will eventually combine.

Here are the email addresses for the 6 most popular cellular phone carriers:

T-Mobile: phonenumber@tmomail.net
Virgin Mobile: phonenumber@vmobl.com
Cingular: phonenumber@cingularme.com
Sprint: phonenumber@messaging.sprintpcs.com
Verizon: phonenumber@vtext.com
Nextel: phonenumber@messaging.nextel.com

where phonenumber = your 10 digit phone number"

 

http://www.tech-recipes.com/rx/939/sms_email_cingular_nextel_sprint_tmobile_verizon_virgin/

Clarification for Credit Card Payments

From Jeff Hall:

1.   We accept payment from any person presenting a Visa, Master or Discover credit card.   Any issues with fraud will be handled by the owner of the credit card and the bank.

2. Payments by credit card for lost books, fines and Inter library loans MUST be made to the account of the individual who accrued the charges not a service desk.  Charges for copies, computer use, faxes, Friends sales and drinks MAY be made to and paid to a service desk.  Be sure to write the card number of either the borrower or the service desk on the slip that is attached to the signature receipt.

Please see your supervisor with any questions.

Overdrive Errors

The following information came from our Reference Staff area of our blog. It is useful information on how to help patrons with Overdrive errors.

http://rplreference.blogspot.com/2016/03/overdrive-error-and-overdrive.html

Blue Report Folder for RFM/ILL Forms

There is now a blue report holder in the file at Circulation that contains all the updated information, flow charts, receipt samples etc. on taking Requests for Materials & ILL requests. The folder also contains the blank RFM/ILL forms to fill out when taking a request.  Please familiarize yourselves with the new forms and procedures if you have not yet done so.