Wireless Printing

Here is the info for the wireless printing…. On their device when patrons go to print, they should see printer HP LaserJet 200 color M251n, they select it and follow the steps to print.
If the printer does not show up on their device they will need to email what they want to print to 837ari7833ivy@hpeprint.com with no subject or message just the attachment. This is a COLOR ONLY printer. Prints are $.50 per page, unless the color on the page is VERY minimal, then there will be the normal charge of 10 cents. This determination is made by the Reference staff only.

Choosing the Correct Method of Payment

When accepting payment for charges on a patron's account, choose the correct method of payment from the drop-down.
Under Pay/Waive you will see Pay With ($) and a drop-down box where you can choose Cash, Check, or Credit Card. You can then enter the payment amount and complete the transaction.

New Credit Card Slip Procedure

We now have itemized slips that are to be taped at the bottom of the signed credit card receipt. These slips are designed as follows:

Patron#___________
Patron#___________
Patron#___________
(these spaces provided for payments on single or multiple accounts  with one credit card transaction.)
Fines $______(overdue charges)
Fees $______(copies, fax, ILL fee, headphones, disk, etc.)
Friend $_____(booksale, basket, anything the Friends are selling)
Lost $______(paying for lost book, DVD, or audiobook)
Staff ______(your initials)

Please break down the charges individually on the attached slip.
For example, for a total of $5.00: Fees $1.00(for a replacement card) / and Fines $4.00(for overdues)

You do not have to break down charges for each Patron # , simply total the Fees, Fines, Friend, or Lost, for all accounts included in the transaction.

The patron(s) # should be the account number(s) for which payments are being applied.
(Ex. Parent paying for child’s fees, write the child’s patron # on the credit card slip attachment.)

All written info regarding the credit card transaction should be on the attached slip; DO NOT write anything on the back of the receipt.

Include all slip receipts, totals report, and settlement report in money bag and send to Pam at Headquarters.

Headphones Policy for Teens/Childrens

This post is taken from an e-mail sent by Melissa, the Children's Librarian Supervisor.

How to handle requests from teens for headphones to use on the MAC computers in the teen space:

Headphones for the children's room computers are NOT to leave the Children's Room. (These are the ones with the bright animals on them).

When a teen comes to Children's and asks if they can have a set of headphones to use

1) Tell them they may purchase a pair for $3 at the second floor reference desk. a. After they have purchased a pair they have the option of having us store them in a Ziploc bag in the Children's Room office. We will put their name on the bag and they can request it from us. If teens wanted to go in together to buy a pair we would put all their names on the bag. This way they do not have to keep track of them or carry them around etc. And of course, if they want to just keep them they are theirs to do with as they wish. We do NOT store headphones that teens have purchased elsewhere.

2) There is a pair of earbuds that can be given to teens to borrow if they are not able to purchase their own. a. Teen must have a library card with their photo in the system in order to borrow them and in compliance with fines etc. b. If they do not return them, they lose the privilege of borrowing earbuds from Children's. c. Staff will need to keep a list of the teens that have lost this privilege so other staff members are kept informed.

Clearing Your Screen Between Transactions

It is very important that you clear your screens after each patron and transaction. This helps us to avoid the possibility of one patron's items being checked out on another patron's account. Make sure that you are reading your screens and DO NOT override messages without careful review.

New Card Registrations

If a new card has been started but cannot be completed for any reason, such as not having current address information, please tear up the registration and delete the borrower. Do not hold the registration in the box waiting for the patron to return; we may never see them again.

Rental Gift Certificates

When a patron is using a Friends of RPL Gift Certificate to pay for a rental; please treat the gift certificate as cash. If you have any questions, please contact your supervisor