Lamination for the Public

We do not offer lamination services for the public but they may go to the UPS Store:

475 W Jake Alexander Blvd West

Ste 102

Salisbury, NC 28147

Phone: (704) 638-0661

Reimbursement Lost Materials Form

RPL has updated the Reimbursement for Lost Materials Form.

 

The updated form can be found in the P&P manual appendix on the N drive.

Old reimbursement forms should be recycled and the newest form should be printed and/or added to circ department master copy folders.

Hopefully these changes will help us to better include all info that is needed for the financial and tech departments when issuing reimbursements and tracking returned items.

 

 

Thank you all in advance for your flexibility as we continually strive to improve our libraries policies and procedures in order to better serve our community!

 

Found Damaged

If an item is found on the shelf damaged Circ Staff should:

-Assess whether the item is able to be circulated

-If yes, use the damaged stamp/date/initials

-If no, change the status to “Selector Assessment” in TLC

-Sticky note the item: “damaged, reorder/weed?”

-Send to the Selector

 

Returned Damaged

If an item is returned damaged Circ Staff should:  (wet/moldy/heavily stained/etc)

-Assess whether the item is able to be circulated

-If yes, do not charge the patron - use the damaged stamp/date/initials

-If no, charge the patron for the amount as outlined in the manual

-When the patron pays for the item, it becomes their property

-If the patron does not want the item, Circ Staff should mark the item “Weeded Item” in TLC

-Remove the security and dispose of the item

-Email the item info to the Selector

 

Item Not on File

If an item is returned and the screen shows “No Titles Found” upon check in Circ Staff should:

-Fill out a tech slip “Item Not on File”

-Send the item to the appropriate Selector

 

-The selector will determine if they want to add the item back into the system or weed it from the collection

Damaged Procedures P&PMan pp31/32 ApndxG

*If Circ Desk Staff are not comfortable making the assessment on whether or not an item is able to be circulated, they should ask a supervisor

 

 

 

West Branch Donations

Circulation Staff:

 

If a patron designates a donation as for the West Branch Project, please fill out the form attached and add the charges as seen below:

 

 

If you receive a donation for the West Branch, please fill out a West Branch Donation Form (N:West Branch Project/West Branch Donation Form) and enter the transaction under Donation-West Branch in the LS2 system.  Turn the form in with your money and send to Administration. 

Z_ROC Aged Out Patron Types

Z_ROC Aged Out Patron Types

This patron type is set to automatically update each day, based upon the former student’s DOB.

Library staff should not set this patron type for any cards.

If a Z_ROC patron attempts to use the computer or check out any items, their card will not work.

If you encounter a Z_ROC patron, circ staff should:

-Search by DOB to see if the patron already has a juvenile or adult card on file

-If yes, then circ staff should update the borrower info on the current card

-If no, then circ staff should treat the patron as if it is a new card and ask for ID, fill out application, initial the policies, etc.

-After completion of the new physical card, circ staff may delete the Z-ROC card from the system

Unattended Child Policy

 From Security Blog Post:

Know the Unattended Child Policy.

                    Children 8 years of age or younger are to be “attended” by a parent or other responsible caretaker (16 years or older) during their entire visit to the library.

                    A child 8 years or younger who is attending library sponsored programs need not to be accompanied by a parent or caretaker during the program. However, the parent or caretaker is expected to remain somewhere in the library for the duration of the program and must be present at the doors of the program when it is over.                          

                    Children 9-11 years of age must have a parent or caretaker (16 years or older) somewhere in the library.

•     Only 11-17 year olds are allowed to hang out in the TEEN AREA. This is in effect during all operational hours. Noise volume is okay to rise in this area, but teens must follow library policies. Inappropriate behavior such as cursing or physical contact are not allowed. Teens must be respectful to staff and other patrons. Adult tutors cannot tutor teens in this area. If patrons complain about the noise level please explain that this area is provided for teens to gather and sometimes noise levels will rise. Assist the patron in finding a more suitable area to work.

Claims Returned

A.  Claims Returned

 

1.   If a borrower believes that an item as been returned:

-         Check the shelves for missing item, also look in places where it might be misplaced (ex. Search for Adult Fiction in YA, LP or PB).

-         Have a coworker check behind you.

-         Suggest the borrower look at home again.

-         Renew the item if it can be renewed.

-         If the item cannot be renewed, refer the situation to a full-time staff member or leave borrower’s information for a site supervisor to handle.

2.   A full-time employee or site supervisor should:

-         Select Borrower Info and click on the Extra Information tab.

-         Verify the Excused Losses is less than 2 (Excused Losses = Claims Returned).  Borrowers are allowed no more than two Claims Returned

-         If Excused Losses is less than 2, return to the Check Out screen and select only the item in question.  Select Claims Returned.

Tutors in the Library

The Children Staff at Headquarters has a notebook of tutors' contact information that come to the library in case anyone inquires about needing one.

Library Extension

New web  tool from our Tech Services Librarian

   Library Extensions is a small software program enhancement which you can add to your Google Chrome browser. It can assist you when searching for recently/previously released books that patrons are requesting.

  What does it do?

Library Extensions runs along-side of amazon.com and goodreads and lets you know if the book you are searching for is already available in RPLs catalog.

   How do I install it?

1.       Open up chrome.

2.       Click on Customize (top right corner). Select more tools. Click on Extensions.

3.       Click on Get more extensions.

4.       Type Library Extensions into the search box and select the extension to add to Chrome.

 

5.       Select NC and Rowan Public Library from the drop down menus.

 

6.       Try it out!

 

Overdue Books and Computer Use

Overdue Books and Computer Use

Just a reminder folks, if a patron has an overdue book, regardless of the amount of their fine, they are unable to use the computers. Try to renew the book for them if possible, but if it is not possible, they will have to purchase a guest pass if they want to use the computers.

Even if their account balance is less than $2, they still cannot use the computer with an overdue book on their account.

The Reference Desk staff cannot and will not "override" people's accounts to allow them to use the computers, no matter what the patron's story is.

SNAGS

What do we do if items have been on the SNAGS shelf for more than 30 days?

1.       If there has been no response after 30 days:

-          If it is a single item, go to the borrower’s account and change the status of the item to Lost.  This will automatically add cost of material to borrower’s account.

-          If the item is part of larger set, check in the item with Special Status of Repair: Tech SVCS and send the item to Tech Services.

-          Go into the borrower’s account and add a fee as Damaged, including the title, barcode, and description of what was missing in the Comments field.  Charge according to chart below:

Damages	Fee
DVD/CD Case	$4.00
DVD	$10.00
CD	$7.00
Paper Cover	$1.00

 

-          Verify charges have been added to the borrower’s account. 

-          Remove the SNAGS comment from the borrower’s record. 

-          Hold the damaged item until the fee is paid, at which point the borrower receives the damaged item to keep.

-          Larger sets or damaged sets will be sent to Tech Services with appropriate Tech Services slip (Appendix F).

-          Note the date the item was sent and initial the SNAGS slip.  Put the SNAGS slip in the SNAGS folder. 

-          Snags slips may be shredded 6 months from the day items are sent to Tech. Services.

Active Shooter

If you are to ever find yourself in the middle of an active shooter event, your survival may depend on whether or not you have a plan. The plan doesn’t have to be complicated.

There are three things you could do that make a difference: Run. Hide. Fight.

RUN: First and foremost, if you can get out, do.

• If there is an escape path, attempt to evacuate
• Evacuate whether others agree to or not
• Leave your belongings behind
• Help others escape if possible
• Prevent others from entering the area
• Call 9-1-1 when you are safe

HIDE: If you can’t get out safely, you need to find a place to hide. Act quickly and quietly. Try to secure your hiding place the best you can.

• Lock and/or blockade the door
• Silence your cell phone/pager
• Hide behind large objects
• Remain very quiet

Your hiding place should:

• Be out of the shooter’s view
• Provide protection if shots are fired in your direction
• Not trap or restrict your options for movement

FIGHT: As a last resort, and only if your life is in danger . . . whether you’re alone or working together as a group, fight.

• Attempt to incapacitate the shooter
• Act with physical aggression
• Improvise weapons
• Commit to your actions

Remember: The first responders on the scene are not there to evacuate or tend to the injured. They are well-trained, and are there to stop the shooter.

What to do when law enforcement arrives:

• Remain calm and follow instructions
• Keep your hands visible at all times
• Avoid pointing or yelling
• 
  

  Know that help for the injured is on its way
  resources:  www.homelandsecurity.gov

Friends' Cafe Prices

FRIENDS CAFÉ

$1.50 Coffee / Tea
Includes 2 creamers, sugar and/or sweetener packets

Ask about seasonal hot beverage selections
Coke

Diet Coke

Sprite

Water

Security Radio Reset

Security Radio Reset (emergency orange button)

 

When the (orange) emergency panic button is accidently pressed on the Security Radio the following will happen;

A 911 dispatcher will call back on the radio and ask what the emergency is, let them know it was a false alarm.

The dispatcher will then ask you to reset the radio; you do so by dialing ext. 8500 (non emergency number) on the telephone.

The person on the line will ask you to hold down the orange button, the radio will start beeping.

Continue to hold the button down until you are instructed to release the button.

The radio will then be reset.

 

Renewals

LS2 updates coming soon!  With the last update we started seeing a glitch in multiple renewals…..Example: a patron has borrowed 25 books, they want to renew them all, you select all, click renew and a box pops up asking for the password b/c the fine limit has been reached. You enter the password and suddenly you have accidentally renewed an item for the 3^rd time…..I know we all were caught off guard when this happened.

 

With the new update (coming soon) this should not happen anymore!

Claims Returned

Claims Returned…Did you know?

 

-A patron is only allowed 2 claims returned items on their account.

-You can find out how many items are excused losses under Borrower Info -> Extra Info -> Borrower Maintenance Info.

-If an item has to be marked Claims Returned a Full Time Staff Member or Supervisor must handle the CR and the waived fees associated with it.

 

The full Claims Returned Procedure can be found on pages 33/34 of the Circulation Policy & Procedures Manual.

 

 

It’s all about the D.O.B.

 

Proper borrower search procedure is by Date of Birth. This not only narrows the search field and verifies borrowers that may have the same name it follows RPL policy set forth in the P&P Manual. See below:

 

A.   Add New Borrowers

Ask borrower for his/her date of birth and enter in LS2 to determine if individual has ever had a card. Do this even if borrower assures you he/she has never had a card.  In the Borrower Search window, select D.O.B. from the drop-down menu and Search. (P&P Manual pp3)

 

1  Accessing Rowan One Card Accounts

Enter Student ID# or Date of Birth into the Smart Search. (P&P Manual pp8)

 

A.   Check Out Items

If a library card is not available, search by date of birth (D.O.B.).  If the patron does not have a photo on his/her account, ask for a photo ID. (P&P Manual pp10)

 

A.   Search Borrowers (F6)

To search for a borrower, it is best practice to search by Date of Birth (MM/DD/YYYY) and leave the default option set to Smart.  A Borrower Search window will pop up.  In the drop-down menu, select D.O.B. and click Search. (P&P Manual pp55)

 

Lost/Found Items

When you add an item to the Lost/Found drawer, please attach a note onto the item with the date on it.

 

Large items or clothing should be taken to the sorting room and placed in the crate under the table.

 

If you know that an item belongs to a specific patron, please attach a note onto the item with the date and patron acct number.

You should also leave a comment on the patron’s acct so that we can return the items to them.

 

Items with a name on them should be kept in the front of the drawer for easy accessibility.

 

When you clean out the drawer, please remember to remove any comments from a patron’s account regarding Lost/Found items.

 

 

 

Also, please do not let patrons borrow items from the lost and found drawer i.e. glasses, earbuds, flash drives, etc.

These items belong to someone and we should not be loaning them out to other patrons.

 

 

Questions or Comments?

 

See Brooke

Helping Computer Newbies

Helping computer newbies

Posted: 05 Apr 2017 11:25 AM PDT

Often we will have individuals who would like to use the computer lab and they have limited or no experience. We have some updated pages for assisting people with little to no experience in setting up an email address and very basic Microsoft Word instruction. These are saved in the HQ Computer Lab folder in Commons under Instruction & Signs. There are hard copies printed out and stored in a blue folder at the Reference Desk at HQ.

These are a work in progress, so if anyone has suggestions please let Abby know.

 

*This post came from the Security blog, thanks!

Holds

Ch…Ch…Changes…We have moved (a few) and labeled (most) of the shelves behind Circ. This will allow us all to know what we have sitting on the shelves behind the desk and why.

 

A few explanations:

 

-HOLDS for Patrons – if you have a patron that has so many holds that you think the entire shelf may be filled, then place one item on the shelf with a note to see Circ Staff, then place the other items on the HOLDS for Patrons shelf.

 

-HOLDS for Staff – Are you doing deletions and notice that one of our RPL staff/program cards has multiple books that are about to be deleted? Would you like to give them a day to get their items? Place them on the HOLDS for Staff shelf.

 

-HOLDS for Display – See something while you are shelf reading or checking in/out that you feel would be great in our Display area? Place the item on our HOLDS for Display shelf and we will add it to the display when more room becomes available.

 

-TECH SERV and DONATIONS please keep these items separate on the separate shelves. Someone has been leaving donated items on the repair shelves in tech services, so let’s keep them separate on our shelves behind the desk.