Rowan One Card

Rowan One Card students should only check out three items on their cards.

 

Technically the system will allow four check outs, but it does that so that they can safely check out three and still use their card for online books/classes, etc.

 

If we allow them to check out four items, then when they try to use their card at school for Overdrive/online tools, their card will be blocked.

 

So please observe the three item check out limit for Rowan One Card users.

OverDrive

OverDrive recently upgraded more of our services to HTTPS as part of our continued commitment to security and privacy. While this process was seamless and invisible to the vast majority of users, it resulted in compatibility issues for some older devices and software versions. We apologize for the inconvenience, and have provided solutions and alternatives below (wherever possible).

Sony Reader WiFi
Sony Reader WiFi devices no longer allow users to download eBooks directly on the device. Users can still download library eBooks to the Sony Reader software on their computer, then transfer eBooks from their computer to their Sony Reader.

NOOK GlowLight Plus
Users cannot currently open library eBooks that they've transferred to the NOOK GlowLight Plus. Barnes & Noble is aware of this problem and working on a fix, which should be released in a future device software update.

Adobe Digital Editions (ADE)
Some users have had problems downloading eBooks using Adobe Digital Editions (ADE) 2.0 or below. As a solution, we recommend always using the latest version of ADE (currently version 4.5). Some Windows XP users have continued to experience issues after upgrading ADE, so they may still have difficulty downloading library eBooks. Microsoft discontinued support for XP in 2014, and unfortunately there is no solution for these users at this time.

Libby Overdrive App

http://rplcirculation.blogspot.com/2016/12/libby-app-from-overdrive.html

 

Libby Overdrive App is debuting this month.

 

You should check it out and become familiar in case a patron comes in and needs your help.

 

Overdrive does offer Tech Support now directly to users/patrons if they have issues with the app we can not solve for them; however we should be prepared to answer if needed.

 

Brooke

Name Tags should be worn by all staff anytime you are on the floor, visible to patrons, etc.

Security Notes on a patron account should NEVER be deleted, even if the date of the banning has passed. Security Notes also should never be placed under the Extra Notes on the account. The Security Officer and The Library Services Manager are the only ones will authority to remove a security note.

Points of View Database in NC Live

ASVAB, SAT, GRE, GED, resumes, cover letters

Current Issues

pro/con essay, immigration, global warming

Data& Demographics

SimplyMap, business & marketing data

Education& Teacher Resources

classroom resources, journals, ERIC

Everything NC!

local government/business info, NCpedia, jobs

Genealogy& Historical Maps

HeritageQuest, Sanborn Maps,  local history

Homework Help

encyclopedias, magazines, test prep, writing help

Meeting Rooms at Headquarters

From Cyndii: If patrons ask about mtg room size/occupancy:

Stanback – tables facing forward, approximately 50, without tables 120

Hurley – tables, facing forward or in a square about 24, or just chairs about 40 comfortably with a center aisle and 4 chairs on each side.

Chilton Training Tutorials

Free Chilton Training Tutorials

  Access Training Tutorials from Chilton Library

Libby App from Overdrive

The new Libby App from Overdrive

Meet Libby. Discover ebooks and audiobooks from your local library. Brought to you by OverDrive Labs.

Did you know your local library has thousands of ebooks and audiobooks? You can borrow them, instantly, for free,

Apple App Store

Google Play

How do I use Libby?

http://resources.overdrive.com/libby/

Beta App Preview  

http://app.overdrive.com/newappbeta

Friends Cafe

Friends’ Café pricing was reviewed at the Friend’s Monday night meeting.

 

All beverages still cost $1.00.  

 

Coke, Diet Coke, Sprite, Water are sold in 16 oz. bottles and will still be $1.00

 We no longer offer lemonade.

 

Coffee, Tea & Hot Chocolate are sold in 12 oz. insulated cups and cost $1.00 This price includes two (2) creamers.

 

Patrons who want more than the 2 creamers included in the $1 beverage price must pay for the extra creamers.  1 creamer also costs .25 cents.  Staff should hand patrons the creamers and not leave the bowl where patrons can take as many as they want without paying.

 

Empty Cup (with or without a lid) costs .25 cents

 

Melissa

Bookdrops @ HQ

Friday in Review – Bookdrops

 

Monday –Friday Closings = Silver Bookdrops (Check behind and underneath for items)

 

Saturday Closings = Front Bookdrop = Basket

                              = Back Bookdrop = Padding

 

Holiday Closings = Both Bookdrops get Padding

 

I know that sometimes the Security Personnel helps with placing the bookdrops on Saturday, but this duty actually falls under the Circulation/Page responsibilities so lets make sure that this procedure is carried out properly.

 

Thanks Team! Brooke

Checks and Credit/Debit Cards

RPL does not accept checks or credit cards for less than $2.00

 

Text/Email Notifications

Text notifications for arrived holds do not go out to the patron the moment the item is received at HQ.

Texts are scheduled to be sent twice a day.

Because of this we may have patrons who come in and check out their HOLDS before they receive the text.

Then when the text comes through they think they have other items available.

*IF you have any patrons who come in saying they have received a text or email in error, please give them my card so that they can forward the text/email to me so that we can better determine if this is indeed what is happening.

 

 

LP Paperbacks

FYI: Some of the newest LP items that Abby has been able to order are only available in paperback form. So you may see some paperbacks with LP on the spine. This is not a mistake. These are indeed LP items.

 

Staff Development/Circulation Meeting

Thank you all for your attendance at our Staff Development Circ Mtg.

Here are the questions that I received and the answers to them.

Please forward to all Circ Staff at each location.

If you have any other questions please email. 

Thanks! Brooke

 

 

 

Staff Development 12/09/16  Circulation Meeting

 

Rowan One Card

-Please do not delete or make ID number changes to the Rowan One Cards. New students were added to our system just this past Thursday. The ROC’s primary function is for student/teacher usage. For now, If a student comes in and wants a physical card, treat them as a new patron and have them fill out an application. Please do not make any changes to their pin numbers. These pin numbers were set up for easy retrieval for teachers/students.

-More info about checking out on ROC will follow.

 

 

Text/Email Receipts and Notices

-How do we know if a patron receives a text or email?

 

Edward receives a “bounce back” text/email if a patron’s info is incorrect. This is forwarded to Brooke who calls and confirms or leaves a comment on the patron account. *Make sure when updating TEXT or EMAIL only that you go under settings and make changes as well.

-Changes are coming to the Holds Slip. Edward is adding a field that will print based on the patron’s notification settings i.e. text, email, or telephone.

The phone number would automatically print on the slip, but a new field would also print showing which communication the patron prefers.

 

 

Contacting Patrons RE: Holds

-If a patron already has an item on the shelf and then another item comes in, should we call them again?

 

If the items they have on hold are for a previous day, then yes please call them. If you have already called them once that day and other items come in for that same day, then no you do not have to call them a second time.

 

 

Damaged Items

-How do we know what to charge for a damaged book? Is it always a total loss or can we break down the damage?

Can the item still be circulated? If yes, then do not charge a damage fee. If no, then follow the SNAGS damaged process and send a damage letter to the patron.

*If the damaged item is from another location, but was returned to your location, you should send the damage letter not the owning location and then send the item to Tech if applicable.

 

 

Reference Questions

-What constitutes a reference question? And can some reference questions be marked in two categories? Example: Jobs and Tech?

 

Definition of a reference question as determined by the NC State Library Statistical Report:

      A reference transaction is an information contact which involved the knowledge, use, recommendations, interpretation, or instruction in the use of one or more information sources by a member of the library staff.  It includes information and referral services.  Information sources include print and non-print materials or records, and through communication or referral, other libraries and institutions and people inside and outside the library.  The request may come in person or by any other means by a person of any age.  Do not count directional transactions or questions of rules or policies.

 

 

What is not a reference question:

 

    Messages (to pull hold requests)

    Renewal of items checked out

    Checking items in/out

    Creating guest passes

    Looking up library card numbers

    Directional assistance (where are the biographies, bathroom, etc)

 

Some questions can count in two categories.

Online/Digital Borrowers

Patrons who have a Borrower Type of REGISTERED may not check out items from the Library on this card.

This is an online card. The numbers always start with OBR0000000.

If a patron comes in and has an online card and wants to check out, have them fill out the Library Card application as usual.

 

Pop Up Dialog Boxes

Please read the screen anytime a dialog box pops us. Do not just automatically fill in the password. Read the screen carefully to make sure that you are not overriding something that you should not be. When in doubt, ask someone else.

 

Advanced Search

Did you know that we can search for any subject within our Catalog by clicking on Advanced Search?

 

 

 

Then you can change the search feature to subject, author, title, etc.

 

 

 

Simply enter any subject: Monkeys, Holidays, Scuba Diving, etc.

 

If a Patron wants an item, but they can not give you a title, accept the challenge and try the Advanced Search to see if you can find something that will meet their needs!

 

 

Hold Slips

Please print a HOLD slip for each item that is on hold for a Patron.

 

I know that we have patrons that sometimes put a high volume of items on hold and it seems like a waste of paper/time to print each slip, however occasionally a patrons items will not be picked up on time (for various reasons) and the items will be deleted. When that happens, each deletion slip must be kept for at least one full month by Circ Staff. Many times patrons will come back in to place the items on hold again and if we can pull the deletion slips then we can better help them place the items back on hold.

Remotes for the Projectors

Remotes for the projectors (Stanback or Hurley) are at CIRC, and may be checked out for use by staff or public while using our meeting rooms. Remotes will need to be returned after the meeting so they can be checked in. Customers will need a library card to check out remotes or they can sign up for one.

 

The projector for the Hurley is kept in TECH on a cart; a new projector screen will be available for use in the Hurley room as soon as it is delivered.

Reminder:

 

Any Materials Requests/ILL Requests must go to the Selectors before we charge the patron the $5.00 ILL processing fee.

 

The selector must first approve the material and/or see if the material is available for Loan from another Lending Facility before the $5.00 fee is charged.

 

Also, please do not place any comments in the Borrower Info ->Extra Info-> ILL/Requests section on the patron’s account. That section is for the Selectors only.

 

Thanks! Brooke

Lost Materials

When a patron returns a previously Lost item and has their receipt:

1.    Check in the item

2.    KEEP the charges

3.    Fill out the white refund slip

 

When a Lost item is returned in the book drop:

1.    Check in the item

2.    ACCEPT the charges

3.    Click on the Patron’s account

4.    Find the item in their Unpaid Charges

5.    Waive the charges and put the receipt in the cash drawer as usual

 

Brooke

Snags Procedure for Damaged Items

Damaged Items Snags Procedure 

 

B.     Damaged Items (Snags)

1.      When an item is returned with damaged or missing material:

-          Attempt to locate borrower in library.

-          Renew the item if necessary. 

-          If the borrower cannot be found, go to Borrower Info and enter “SNAGS, branch, date, your initials, and the barcode of the missing item” in the Comments field.

2.      Complete the SNAGS slip (Appendix G) for the item.  Initial each step.  Place item with slip on the SNAGS shelf.

3.      Contact the borrower by phone to inform them they must return the missing item within 7 days to avoid charges for the missing part, or that the returned item was damaged beyond its ability to circulate.

4.      Item must be held on the SNAGS shelf for 1 week if personal contact is made or a message is left.

5.      If the borrower pays for the missing item, add the fee for the cost of the material as Damaged and include a description of what was missing in the Comment field below.  Process payment according to procedures under Section II. Check Out, G. Damaged Items.

6.      Check in the item with a Special Status of Repair: Tech SVCS and forward as necessary.

7.      If there has been no contact response after 7 days:

-          Damages/Missing letter (Appendix G) will be sent and charged added to borrower’s account. 

-          Update SNAGS slip information

-          Hold item on SNAGS shelf for 30 days after the letter is sent or until the issue has been resolved.

8.      If the item is returned after charges have been added, Waive charges, delete comment under Borrower Info, check item in, and return the item to the shelf.

9.      If the item is returned within 7 days of the date on the slip, delete the comment from the borrower’s account, check item in, return item to the shelf and shred the SNAGS slip.

10.  If there has been no response after 30 days:

-          If it is a single item, go to the borrower’s account and change the status of the item to Lost.  This will automatically add cost of material to borrower’s account.

-          If the item is part of larger set, check in the item with Special Status of Repair: Tech SVCS and send the item to Tech Services.

-          Go into the borrower’s account  and add a fee as Damaged, including the title, barcode, and description of what was missing in the Comments field.  Charge according to chart below:

Damages	Fee
DVD/CD Case	$4.00
DVD	$10.00
CD	$7.00
Paper Cover	$1.00

 

-          Verify charges have been added to the borrower’s account. 

-          Remove the SNAGS comment from the borrower’s record. 

-          Hold the damaged item until the fee is paid, at which point the borrower receives the damaged item to keep.

-          Larger sets or damaged sets will be sent to Tech Services with appropriate Tech Services slip (Appendix F).

Note the date the item was sent and initial the SNAGS slip.  Put the SNAGS slip in the SNAGS folder. 

(P&P Manual p34)

Damaged Returns

Damaged Returns

 

Books that are turned in damaged must be checked in Special Status: Damaged Charged. This will throw a D Charge onto the patron’s account. We should not be checking the item in and then charging them for a Lost Item with a damaged comment.

 

A.    Special Status Option

1.      Select Special Status if you need to check in an item that has been lost, damaged, or otherwise cannot be located.

 

2.      Scan the item in need of Special Status.  You will be prompted to select the reason for the special status from the drop-down list.

 

Special Status	Examples
Repair: Tech Svcs	Item needs a new barcode, cover, or RFID tag; DVD won’t play
Missing: Staff Action	Cannot locate material that shows Available in catalog or on hold shelf
Damaged, Charged	Chewed, stained, wet, moldy, or torn items.  Only charge patrons when the item is damaged due to neglect or accident and can no longer circulate.  See Section II. Check Out, G. Pay Fines & Fees.
Lost: Staff Action	This is used until paperwork has been processed.
Damaged	Item needs staff attention before returning to circulation.  This attention may include needing to spend time in cat litter, erasing pencil marks, drying slightly damp pages or cover.  Borrowers will not be charged for material.  Use the Damaged stamp in the material near the RFID tag and date.  Once damage has been addressed check in material in regular status.

 

 

(P&P Manual p32)

 

Friends Membership Payment by Credit/Debit Card

Friends Membership Payment by Credit/Debit Card

 

1.    Have the Patron Complete the Info on the White Envelope.

 

2.    Under the Patron Account Select the Friends Membership Charge.

 

 

3.    Enter the Amount/Select Card type as usual.

 

4.    Credit Card Slip 1 goes to the Patron. Slip 2 goes in the drawer as usual.

 

 

5.    Print out the LS2 receipt and make a copy of it.

 

6.    Give the Patron the original LS2 receipt. Place the copy in the White Envelope for Cyndii.

 

 

*If purchaser does not have a library card, they can still purchase a Friends membership. 

*Use the Headquarters Account to charge for the Membership.

*Be sure to write their name on the Copy of the LS2 receipt before placing it in the application envelope for Cyndii.

Headphones and Flash Drives

Subject: FW: Flash Drives

In the past we have had patrons come up and ask if they could borrow a flash drive or headphones/earbuds from Lost&Found.

We can not longer let them borrow those items. BT

 

Effective immediately, RPL will no longer loan out flash drives. 

 

Patrons needing a flash drive may use their own or purchase one for $10.  Patrons are not to be given a flash drive to use on their own.  Edward has made flash drives available for staff use only at Information Desks.  These may be used by Reference Librarians and Computer Lab staff directly assisting patrons.  These flash drives are not to be loaned out to patrons, nor can patrons leave money, keys, photo IDs or credit cards in exchange for their use.

 

WHY?

 

·         We cannot guarantee that flash drive contents are deleted after each use and thus we put patron’s personal information at risk.

·         This matches our current headphone policy.  We do not loan out headphones due to health department regulations. If patrons need one, they must purchase one.

·         This matches our CD/DVD policy. We do not loan out blank CD/DVDs.  If patrons need one, they must purchase one.

 

Will the price of the flash drives we sell go down?  No. 

The Management Team has reviewed pricing in detail.  The $10 price includes our costs to make them available and the convenience factor of being able to purchase one in a library when needed.

 

Melissa

 

 

Library Card Applications, Notifications for Hold Items, Friends Membership, etc.

Library Card Applications

-If a patron writes their email address down on the app, please make sure they mark whether they would like to receive text/email messages or reminders, and if they would like to receive the RPL newsletter. Some applications are being turned in with no check mark. Let’s follow up on this before we let the patron walk away from the Circ Desk.

 

 

Notifications for Hold Items

-When patrons come to pick up their holds, take a moment to ask them if they would like to switch to email or text notifications which may alert them more quickly than a phone call.

 

 

Friends Membership Payable by Credit/Debit Card

-Edward has added a Friends Membership to the dropdown charges menu. If a patron would like to pay for their membership by credit/debit, please write their Patron ID # on the white envelope for Cyndii to confirm.

-Treat the receipt just like you would any other Credit/Debit transaction.

 

 

Remotes for Meeting Rooms

-We now have a projector for the Hurley Rm. Patrons using the projector for either room must come to the Circ desk to check out the remote. They are on a designated shelf, each in its own case. Each remote has a barcode/RFID and is checked out for one day only.

 

 

Credit/Debit Phone Orders

- Paying for Lost Items over the Phone

 

1.       Phone Orders

-         Select Phone Order (F3).

 

-          Enter the Account #, then green button to proceed.

 

-          Enter the Exp. Date (MMYY), then green button to proceed.

 

-          Enter Amount (minimum of $2.00), then green button to proceed.

 

-          Enter the V-Code (3-digit security code printed on the back of the card).

 

-          You will be prompted to enter the customer’s address PLEASE VERIFY THEIR CORRECT MAILING ADDRESS.

 

-          You will be prompted to enter the customer’s Zip Code.

 

-          A receipt will print with Phone Order at the top. THIS COPY GOES IN THE CASH DRAWER AS USUAL.

 

-          You will be prompted to print a duplicate receipt.  Select Yes (F1) AND ATTACH TO THE STAMPED ITEMIZED RECIEPT, PLACE IN ENVELOPE AND MAIL TO THE PATRON.

 

 

 

Voting Season

-Please add the Board of Elections website to your favorites/desktop so that you can quickly help answer those questions that are inevitably coming soon to a Info Desk near you.

-BOE phone ext: 8140

 

 

Children’s DVD spine labels are changing. No more Call Numbers. If you find a spine without a call number, do not send it to Tech.

 

 

HAVE A GREAT WEEKEND! Brooke

Patron Addresses:

 

-          Enter all address information on the same line. Example: 8420 Theodore Ave AptA2

 

-          Do not list Apartment numbers on the second line

 

-          Use abbreviations for Street = St, Drive = Dr, Circle = Cir, Court = Ct, etc.

 

Entering the information on one line and abbreviating will help when we print Overdue Notices and Billing Notices.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

TEXT MESSAGE ONLY

-          If a borrower wishes to receive notification by text, staff must select the borrower’s mobile carrier from the drop-down menu under Borrower Info.

 

-          If the borrower wishes to receive notifications by text only, (no phone call) move their Primary Phone number to the Secondary Phone field under Borrower Info.

 

-          In the Primary Phone field, enter TEXT ONLY.  This will print on the Arrived Hold slip.

 

(Policy & Procedures Manual page 50)

Shelving

Some thoughts from “Living in the Library World” A Library Blog

 

Shelving

 

In a busy library, shelving and shelf work is a never-ending and seemingly, thankless task.

The arrangement of books in the library makes them accessible and usable by library patrons.

If materials are misplaced or never re-shelved, locating information can be impossible.

 

Many libraries fail to realize the importance of shelf work!

The quality, speed, and efficiency with which shelving is carried out will affect how patrons view the library and its services.

Backlogs of un-shelved materials cause delays in service because patrons must wait for the un-shelved items to be located.

Misshelfed or “out of place” materials can not only slow down service, but also cause needless Missing Tags for items.

 

Shelving and shelf work is critical to the efficiency and effectiveness of any library!

 

 

Check out more at: http://livinginthelibraryworld.blogspot.com/

Reimbursement for Lost Materials

Reimbursement for Lost Materials

 

 

Pam has sent back blue slips this week that were not filled out correctly.

If you have the patron fill out the Name and Address portion, please look over them to make sure everything is filled in, including City/State/Zipcode.

 

Edward asked that we make sure we are listing which collection the items belong to i.e. Fic, Audiobook, Juv, etc

 

Working Circulation is a very detailed job, a job which you all do very well.

Thank you for giving your best to get each aspect of the job correct!

 

Brooke