Patron Addresses:

 

-          Enter all address information on the same line. Example: 8420 Theodore Ave AptA2

 

-          Do not list Apartment numbers on the second line

 

-          Use abbreviations for Street = St, Drive = Dr, Circle = Cir, Court = Ct, etc.

 

Entering the information on one line and abbreviating will help when we print Overdue Notices and Billing Notices.

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TEXT MESSAGE ONLY

-          If a borrower wishes to receive notification by text, staff must select the borrower’s mobile carrier from the drop-down menu under Borrower Info.

 

-          If the borrower wishes to receive notifications by text only, (no phone call) move their Primary Phone number to the Secondary Phone field under Borrower Info.

 

-          In the Primary Phone field, enter TEXT ONLY.  This will print on the Arrived Hold slip.

 

(Policy & Procedures Manual page 50)