Library Card Applications, Notifications for Hold Items, Friends Membership, etc.

Library Card Applications

-If a patron writes their email address down on the app, please make sure they mark whether they would like to receive text/email messages or reminders, and if they would like to receive the RPL newsletter. Some applications are being turned in with no check mark. Let’s follow up on this before we let the patron walk away from the Circ Desk.

 

 

Notifications for Hold Items

-When patrons come to pick up their holds, take a moment to ask them if they would like to switch to email or text notifications which may alert them more quickly than a phone call.

 

 

Friends Membership Payable by Credit/Debit Card

-Edward has added a Friends Membership to the dropdown charges menu. If a patron would like to pay for their membership by credit/debit, please write their Patron ID # on the white envelope for Cyndii to confirm.

-Treat the receipt just like you would any other Credit/Debit transaction.

 

 

Remotes for Meeting Rooms

-We now have a projector for the Hurley Rm. Patrons using the projector for either room must come to the Circ desk to check out the remote. They are on a designated shelf, each in its own case. Each remote has a barcode/RFID and is checked out for one day only.

 

 

Credit/Debit Phone Orders

- Paying for Lost Items over the Phone

 

1.       Phone Orders

-         Select Phone Order (F3).

 

-          Enter the Account #, then green button to proceed.

 

-          Enter the Exp. Date (MMYY), then green button to proceed.

 

-          Enter Amount (minimum of $2.00), then green button to proceed.

 

-          Enter the V-Code (3-digit security code printed on the back of the card).

 

-          You will be prompted to enter the customer’s address PLEASE VERIFY THEIR CORRECT MAILING ADDRESS.

 

-          You will be prompted to enter the customer’s Zip Code.

 

-          A receipt will print with Phone Order at the top. THIS COPY GOES IN THE CASH DRAWER AS USUAL.

 

-          You will be prompted to print a duplicate receipt.  Select Yes (F1) AND ATTACH TO THE STAMPED ITEMIZED RECIEPT, PLACE IN ENVELOPE AND MAIL TO THE PATRON.

 

 

 

Voting Season

-Please add the Board of Elections website to your favorites/desktop so that you can quickly help answer those questions that are inevitably coming soon to a Info Desk near you.

-BOE phone ext: 8140

 

 

Children’s DVD spine labels are changing. No more Call Numbers. If you find a spine without a call number, do not send it to Tech.

 

 

HAVE A GREAT WEEKEND! Brooke