Damaged Returns
Books that are turned in damaged must be checked in Special Status: Damaged Charged. This will throw a D Charge onto the patron’s account. We should not be checking the item in and then charging them for a Lost Item with a damaged comment.
A. Special Status Option
1. Select Special Status if you need to check in an item that has been lost, damaged, or otherwise cannot be located.
2. Scan the item in need of Special Status. You will be prompted to select the reason for the special status from the drop-down list.
Special Status
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Examples
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Repair: Tech Svcs
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Item needs a new barcode, cover, or RFID tag; DVD won’t play
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Missing: Staff Action
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Cannot locate material that shows Available in catalog or on hold shelf
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Damaged, Charged
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Chewed, stained, wet, moldy, or torn items. Only charge patrons when the item is damaged due to neglect or accident and can no longer circulate. See Section II. Check Out, G. Pay Fines & Fees.
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Lost: Staff Action
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This is used until paperwork has been processed.
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Damaged
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Item needs staff attention before returning to circulation. This attention may include needing to spend time in cat litter, erasing pencil marks, drying slightly damp pages or cover. Borrowers will not be charged for material. Use the Damaged stamp in the material near the RFID tag and date. Once damage has been addressed check in material in regular status.
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(P&P Manual p32)
LV
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