Book Binding

We DO NOT offer book repair for patron's personal items.
Edward has shared the information for the company that does our book binding. This information can be given to patron's who need this type of work done.
Southeast Library Binding
336-931-0800

Rowan Republicans

Rowan Republicans

John Leatherman: Chairman

704-637-0775

Second Tuesday of the month at 7pm

130 W Innes St Salisbury 28144

Stamping Books Withdrawn

Our procedure for stamping and marking books withdrawn has changed.
We now ONLY mark through the back barcode with a permanent black marker and use the Withdrawn stamp to stamp the inside barcode and the inside back cover.
If you pack the boxes to go to Tech, put as many books spine up as possible. Then pack the books flat, as many as will possibly fit, to the top of the box. The boxes are stacked on top of each other and if the boxes are not completely full, the lids will cave in. NOT GOOD!

IMPORTANT!! Partial Payments

When accepting payment for charges, it is very important to select the item that is being paid for. Unless the patron is paying their balance in full, DO NOT simply type in the amount being tendered and cash it out. You must select ONLY the item being paid for before entering the amount.
For example, when taking payment for a rental, select the rental charge ONLY before tendering so it will clear from the charges screen. If you fail to select the rental charge ONLY and the patron has other fines,the computer will grab the lowest charge which may not be the rental charge, or it may grab part of it which will show an odd amount for a rental.
This is a problem for Pam who has to account for all payments taken.
The same is true for Replacement Card Fees and Booksale items, make sure that you select the item being paid for.

Payment for Copies, Drinks, & Faxes Needs to be on Patron's Account

When a patron uses a credit or debit card to make a payment for drinks, copies, faxes, etc. use their account number rather than the Branch account number to process the payment. That way we have a link between the credit card and the patron. There will be times when you must use the generic branch accounts if individuals do not have an account, but whenever possible link credit/debit payments with the account name.

Materials Not Owned Payments

When a patron pays the $5.00 for a request for Materials Not Owned by RPL that payment must be credited to the Patron’s account; not Backfiles or a Branch account. That record of payment linked to that individual indicates that the request can be processed correctly. Use the drop down menu and find the correct description.

ILL White Slips

Please KEEP all ILL White Slips! (These are the slips that have the patron's information and where we put the "hold to" date.)When the patron picks up their item, write Item checked out, the date, and your initials, on the slip and then send it to Gretchen in an Interoffice Envelope.

Rolled Coins

If you accept rolled coins as payment, make sure that you write the patron's name and phone # on the roll.

E-Mail Notifications

YES! We still call patrons, who receive e-mails, to notify them about their arrived hold requests. For patrons who DO NOT want us to call, type “E-Mail Only” in the Phone 1 line and move the contact phone # to the Phone 2 line.
If patrons are having trouble receiving their e-mail notifications, tell them to check their spam folder since this is sometimes where these e-mails go.Here is the e-mail address that sends these notifications. (no-reply@rowancountync.gov) Let patrons know that if they place this address in their contacts, it will be recognized as a safe sender and should go into their regular inbox.
See the blog post titled Text Messaging to see the information for the text option.

Friends Access Key

Headquarters Circ Staff:
Located on the shelf above the Snags, there is a yellow folder labeled Friends Access Key. This key gives Friends of the Library volunteers access to the attic. Instructions are included in the folder with a log that must be filled out every time the key is used.

Wireless Printing

Here is the info for the wireless printing…. On their device when patrons go to print, they should see printer HP LaserJet 200 color M251n, they select it and follow the steps to print.
If the printer does not show up on their device they will need to email what they want to print to 837ari7833ivy@hpeprint.com with no subject or message just the attachment. This is a COLOR ONLY printer. Prints are $.50 per page, unless the color on the page is VERY minimal, then there will be the normal charge of 10 cents. This determination is made by the Reference staff only.

Choosing the Correct Method of Payment

When accepting payment for charges on a patron's account, choose the correct method of payment from the drop-down.
Under Pay/Waive you will see Pay With ($) and a drop-down box where you can choose Cash, Check, or Credit Card. You can then enter the payment amount and complete the transaction.

New Credit Card Slip Procedure

We now have itemized slips that are to be taped at the bottom of the signed credit card receipt. These slips are designed as follows:

Patron#___________
Patron#___________
Patron#___________
(these spaces provided for payments on single or multiple accounts  with one credit card transaction.)
Fines $______(overdue charges)
Fees $______(copies, fax, ILL fee, headphones, disk, etc.)
Friend $_____(booksale, basket, anything the Friends are selling)
Lost $______(paying for lost book, DVD, or audiobook)
Staff ______(your initials)

Please break down the charges individually on the attached slip.
For example, for a total of $5.00: Fees $1.00(for a replacement card) / and Fines $4.00(for overdues)

You do not have to break down charges for each Patron # , simply total the Fees, Fines, Friend, or Lost, for all accounts included in the transaction.

The patron(s) # should be the account number(s) for which payments are being applied.
(Ex. Parent paying for child’s fees, write the child’s patron # on the credit card slip attachment.)

All written info regarding the credit card transaction should be on the attached slip; DO NOT write anything on the back of the receipt.

Include all slip receipts, totals report, and settlement report in money bag and send to Pam at Headquarters.

Headphones Policy for Teens/Childrens

This post is taken from an e-mail sent by Melissa, the Children's Librarian Supervisor.

How to handle requests from teens for headphones to use on the MAC computers in the teen space:

Headphones for the children's room computers are NOT to leave the Children's Room. (These are the ones with the bright animals on them).

When a teen comes to Children's and asks if they can have a set of headphones to use

1) Tell them they may purchase a pair for $3 at the second floor reference desk. a. After they have purchased a pair they have the option of having us store them in a Ziploc bag in the Children's Room office. We will put their name on the bag and they can request it from us. If teens wanted to go in together to buy a pair we would put all their names on the bag. This way they do not have to keep track of them or carry them around etc. And of course, if they want to just keep them they are theirs to do with as they wish. We do NOT store headphones that teens have purchased elsewhere.

2) There is a pair of earbuds that can be given to teens to borrow if they are not able to purchase their own. a. Teen must have a library card with their photo in the system in order to borrow them and in compliance with fines etc. b. If they do not return them, they lose the privilege of borrowing earbuds from Children's. c. Staff will need to keep a list of the teens that have lost this privilege so other staff members are kept informed.

Clearing Your Screen Between Transactions

It is very important that you clear your screens after each patron and transaction. This helps us to avoid the possibility of one patron's items being checked out on another patron's account. Make sure that you are reading your screens and DO NOT override messages without careful review.

New Card Registrations

If a new card has been started but cannot be completed for any reason, such as not having current address information, please tear up the registration and delete the borrower. Do not hold the registration in the box waiting for the patron to return; we may never see them again.

Rental Gift Certificates

When a patron is using a Friends of RPL Gift Certificate to pay for a rental; please treat the gift certificate as cash. If you have any questions, please contact your supervisor

New Library Cards - Check by Birth Date

When creating a new library card for a patron, please check to see if they are in the system by their birth date. When checking library card registration slips behind a co-worker, please also check by birth date. Please do not type in the library card number from the registration slip. We need to be careful of duplicate library cards in the system.

Procedure for Friends Free Book/DVD Rental Coupon

1. Enter the Book/DVD rental in the system.

2. Treat the coupon as cash and mark the charge PAID.
Mark the coupon with staff initials and write "used (current date)"

3. When turning in money to administration count the coupon as $2 and send with money.

Marian has approved the above procedure, please implement ASAP

Definition of a Reference Question

A reference transaction is an information contact which involved the knowledge, use, recommendations, interpretation, or instruction in the use of one or more information sources by a member of the library staff. It includes information and referral services. Information sources include print and non-print materials or records, and through communication or referral, other libraries and institutions and people inside and outside the library. The request may come in person or by any other means by a person of any age.
Do not count directional transactions or questions of rules or policies.

That's a whole lot of jargon, but what may help more is to determine what is not a reference question:
•Messages (to pull hold requests) 
•Renewal of items checked out 
•Checking items in/out 
•Creating guest passes 
•Looking up library card numbers 
•Directional assistance (where are the biographies, bathroom, etc) 

If you have any questions, please contact your supervisor.

Rentals - Automatically Marked Lost

When rentals are automatically marked lost, patrons will be charged the cost of the item and an overdue charge. The overdue charge on rentals caps at $20, however, if the cost of a rental item is less than $20, the overdue charge will not exceed the cost of the item.

RPL Foundation - Endowment

There is information about the RPL Foundation and making an endowment in the master copy folder at the circulation desk @ HQ. If anyone wants to find out about making an endowment, you may give them Pam N.'s staff phone number and/or e-mail address.