E-Mail Notifications

YES! We still call patrons, who receive e-mails, to notify them about their arrived hold requests. For patrons who DO NOT want us to call, type “E-Mail Only” in the Phone 1 line and move the contact phone # to the Phone 2 line.
If patrons are having trouble receiving their e-mail notifications, tell them to check their spam folder since this is sometimes where these e-mails go.Here is the e-mail address that sends these notifications. (no-reply@rowancountync.gov) Let patrons know that if they place this address in their contacts, it will be recognized as a safe sender and should go into their regular inbox.
See the blog post titled Text Messaging to see the information for the text option.