There is a guide on how to do snags for Headquarters in our white snags folder. If you have any questions, please ask.
If an item is missing from the case and has been held for a month after the damage letter has been mailed, check the item in and then out to Tech Repair and send it back to Tech Services.
Once a snag has been taken care of please take the message off of the patron's account.
TNance
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