Found Damaged

If an item is found on the shelf damaged Circ Staff should:

-Assess whether the item is able to be circulated

-If yes, use the damaged stamp/date/initials

-If no, change the status to “Selector Assessment” in TLC

-Sticky note the item: “damaged, reorder/weed?”

-Send to the Selector

 

Returned Damaged

If an item is returned damaged Circ Staff should:  (wet/moldy/heavily stained/etc)

-Assess whether the item is able to be circulated

-If yes, do not charge the patron - use the damaged stamp/date/initials

-If no, charge the patron for the amount as outlined in the manual

-When the patron pays for the item, it becomes their property

-If the patron does not want the item, Circ Staff should mark the item “Weeded Item” in TLC

-Remove the security and dispose of the item

-Email the item info to the Selector

 

Item Not on File

If an item is returned and the screen shows “No Titles Found” upon check in Circ Staff should:

-Fill out a tech slip “Item Not on File”

-Send the item to the appropriate Selector

 

-The selector will determine if they want to add the item back into the system or weed it from the collection

Damaged Procedures P&PMan pp31/32 ApndxG

*If Circ Desk Staff are not comfortable making the assessment on whether or not an item is able to be circulated, they should ask a supervisor