SNAGS

What do we do if items have been on the SNAGS shelf for more than 30 days?

1.       If there has been no response after 30 days:

-          If it is a single item, go to the borrower’s account and change the status of the item to Lost.  This will automatically add cost of material to borrower’s account.

-          If the item is part of larger set, check in the item with Special Status of Repair: Tech SVCS and send the item to Tech Services.

-          Go into the borrower’s account and add a fee as Damaged, including the title, barcode, and description of what was missing in the Comments field.  Charge according to chart below:

Damages	Fee
DVD/CD Case	$4.00
DVD	$10.00
CD	$7.00
Paper Cover	$1.00

 

-          Verify charges have been added to the borrower’s account. 

-          Remove the SNAGS comment from the borrower’s record. 

-          Hold the damaged item until the fee is paid, at which point the borrower receives the damaged item to keep.

-          Larger sets or damaged sets will be sent to Tech Services with appropriate Tech Services slip (Appendix F).

-          Note the date the item was sent and initial the SNAGS slip.  Put the SNAGS slip in the SNAGS folder. 

-          Snags slips may be shredded 6 months from the day items are sent to Tech. Services.