Claims Returned…Did you know?
-A patron is only allowed 2 claims returned items on their account.
-You can find out how many items are excused losses under Borrower Info -> Extra Info -> Borrower Maintenance Info.
-If an item has to be marked Claims Returned a Full Time Staff Member or Supervisor must handle the CR and the waived fees associated with it.
The full Claims Returned Procedure can be found on pages 33/34 of the Circulation Policy & Procedures Manual.
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