Renewals

LS2 updates coming soon!  With the last update we started seeing a glitch in multiple renewals…..Example: a patron has borrowed 25 books, they want to renew them all, you select all, click renew and a box pops up asking for the password b/c the fine limit has been reached. You enter the password and suddenly you have accidentally renewed an item for the 3^rd time…..I know we all were caught off guard when this happened.

 

With the new update (coming soon) this should not happen anymore!

Claims Returned

Claims Returned…Did you know?

 

-A patron is only allowed 2 claims returned items on their account.

-You can find out how many items are excused losses under Borrower Info -> Extra Info -> Borrower Maintenance Info.

-If an item has to be marked Claims Returned a Full Time Staff Member or Supervisor must handle the CR and the waived fees associated with it.

 

The full Claims Returned Procedure can be found on pages 33/34 of the Circulation Policy & Procedures Manual.