Improper Check-outs

Please be mindful of hitting the ESC button after checking out items to a patron or before you start to check in items from a book drop.

 

We have had several patrons lately contact us saying that items are checked out to their account that they did not physically check out from the library. A short search has resulted in finding each of the items on the shelf.

 

Accidentally checking out items on a patron’s card is easy to do if you have not cleared the screen from the previous transaction. Use the ESC button as your “easy button” to ensure that these miscellaneous check-outs don’t occur.

 

 

 

 

 

 

N/C Patrons

When editing a patron account to make them N/C, please copy the phone number up to the Primary Phone Number field.

N/C does not mean that we do not need a phone number. We still need a number so that we may contact them if a problem occurs.

 

Some patrons do not have a phone number or do not wish to provide a phone number. Please reassure patrons that we do not give out private information. All information collected through the library card applications are for library use only.

 

 

 

 

 

Inter Library Loan Check-In Procedure

When anyone from the History Rm staff brings down a group of books that are back from ILL, they must be added to the First/Second check carts.

 

Recently some items were brought down, and then added to a ‘Done’ cart and never checked in. Fortunately the History Rm staff was able to track down the items and check them in properly.

 

The RPL Circulation procedure is that all items from ILL or Outreach must be checked in a second time through the circulation desk to ensure that all items are checked in properly.

New Library Cards and Patron Questions

REMINDER: Please check DOB when looking up patrons for a new Library Card. We have had several duplicate cards issued lately. If you are standing at Station 4/Computer 4 you will need to search all locations when entering in patron DOBs.

 

 

 

 

Patron Question:  A patron had a concern about distinguishing between dvds and books in the catalog. Each item in the catalog has the collection descriptor underneath it.  EXAMPLE: book or dvd or Large Print or eBook.

Take a moment to pull up the catalog and show them. Information is what we do and Customer Service is our specialty!

Technology Quick-Stops/RCCC's Employability Lab

When a patron requests technology assistance that will require more than a few minutes of your time, you must decide if this will compromise your ability to competently staff the reference desk. If you feel it would monopolize your time to the detriment of the patrons, please inform them of our Technology Quick-Stops.

We are not currently offering scheduled technology classes, so if a patron inquires or expresses a desire for instruction, please refer them to Abby. If unavailable, get their contact information. Depending on what their needs are Abby will coordinate with the most qualified and knowledgeable staff member to arrange for a instructional session for the patron at their convenience.

As you may have noticed, RCCC's Employability Lab has a standing reservation for Conference Room 4 on Mondays and Fridays from 9:30AM to noon. Should a patron ask for resume or job-seeking assistance please make sure they are aware of this opportunity. No appointment is required and walk-ins are welcome.

*Post taken from the Reference Staff area.

Incident Reports and Damaged/Lost Items

INCIDENT REPORT:  If a patron gets hurt or injured on county property, a Staff member must fill out an Incident Report form. When a patron comes to the Circ desk requesting a Band-Aid or other medical attention, please get a supervisor or our Security/Safety officer to fill out the report. All incident reports must be filled out completely and signed by the patron. Copies must be made and given to Pam Nance, Tara, and one copy gets sent to the County.

Incident Reports are over on the right side of the Circ Desk with other essential forms.

 

 

 

 

REMINDER: Patrons may not buy a replacement copy in exchange for items that are damaged or lost. RPL policy is to mark the items damaged/lost and charge the patron for the replacement fee that is listed in the system.