Hold Slips Updated

Procedure Update!

 

 

The current Borrower Notification Procedure is to change the Primary Phone number field in the Borrower Info when the patron wishes to received arrived holds via email/text.

 

 

We will no longer do that.

 

 

 

As of January 26, 2017 the only thing in the Primary Phone number field will be the Borrower’s primary contact number, whether it is a mobile or home number.

 

To receive email or text messages staff must fill in the email field or text field with the correct information and then make changes on the settings page.

 

 

Our newly revised Arrived Holds Slips will now show the notification type as well as the patrons primary contact number.

 

RPL Staff will call every patron, no matter their notification setting unless the patron specifically asks for No Calls.

 

 

 

In the event they ask for No Calls, please place N/C in the Address 2 Secondary Phone Field.

 

 

 

Any other notes regarding patrons should be placed in the Comments Field or Notes.