Rowan One Card

If a Juvenile has a physical library card with fines, and they want to use the computer, the child may use their Rowan One Card (Student ID#) to access the computer.

 

If a Juvenile has a physical library card with fines, and they want to check out items, the child may use their Rowan One Card (Student ID#) to check out 3 items only on their ROC.

 

 

If an Adult patron has a physical library card with fines, and they want to check out items on their child’s Rowan One Card, the child must be present.

 

Friends Membership

If a patron gives you a Friends Envelope, sealed with money in it – just place the envelope in the box for Cyndii.

 

If a patron comes to the desk to pay for their membership with cash/check, grab an envelope, have them fill it out to make sure we have the most updated info, place the money/check in the envelope – place the envelope in the box for Cyndii.

 

If a patron comes to the desk to pay for their membership with a credit card, pull up their account on the computer, add charges: friends membership, run the charge just like any other credit card purchase, and place the receipt in the cash drawer – reprint the receipt or make a copy of the receipt, place in a friends envelope with their info on it and in the box for Cyndii.

Book Drops

#CircStaff please check under the book returns once a day for items that may have fallen under the wooden box. Its a rare occurrence, but sometimes books get returned and can be found under the return box.

#PageStaff please check under the metal drop boxes once a day for items that may have fallen under them. It is very easy for items to miss the opening and fall down on the floor under the drop.

Hold Slips Updated

Procedure Update!

 

 

The current Borrower Notification Procedure is to change the Primary Phone number field in the Borrower Info when the patron wishes to received arrived holds via email/text.

 

 

We will no longer do that.

 

 

 

As of January 26, 2017 the only thing in the Primary Phone number field will be the Borrower’s primary contact number, whether it is a mobile or home number.

 

To receive email or text messages staff must fill in the email field or text field with the correct information and then make changes on the settings page.

 

 

Our newly revised Arrived Holds Slips will now show the notification type as well as the patrons primary contact number.

 

RPL Staff will call every patron, no matter their notification setting unless the patron specifically asks for No Calls.

 

 

 

In the event they ask for No Calls, please place N/C in the Address 2 Secondary Phone Field.

 

 

 

Any other notes regarding patrons should be placed in the Comments Field or Notes.