We are now starting and closing the SmartGate Manager on a daily basis. There are instructions on how to do this in the top drawer near computer 1.
Shut down the SmartGate Manager in the evening and restart in the morning.
To start double-click the SmartGate Manager icon on the local desktop. The SIP and Do Pedestal Data Gather buttons should be highlighted with green lights glowing. If they aren't just click the respective button once. If the lights still don't come on IT will need to be contacted to check the SIP service. Once SmartGate is running you can log into the Citrix Desktop.
Morning:
To reset the daily people counter click the reset baseline button. Do this every morning. Click OK twice - there isn't a password.
