New Library Cards - Check by Birth Date

When creating a new library card for a patron, please check to see if they are in the system by their birth date. When checking library card registration slips behind a co-worker, please also check by birth date. Please do not type in the library card number from the registration slip. We need to be careful of duplicate library cards in the system.

Procedure for Friends Free Book/DVD Rental Coupon

1. Enter the Book/DVD rental in the system.

2. Treat the coupon as cash and mark the charge PAID.
Mark the coupon with staff initials and write "used (current date)"

3. When turning in money to administration count the coupon as $2 and send with money.

Marian has approved the above procedure, please implement ASAP

Definition of a Reference Question

A reference transaction is an information contact which involved the knowledge, use, recommendations, interpretation, or instruction in the use of one or more information sources by a member of the library staff. It includes information and referral services. Information sources include print and non-print materials or records, and through communication or referral, other libraries and institutions and people inside and outside the library. The request may come in person or by any other means by a person of any age.
Do not count directional transactions or questions of rules or policies.

That's a whole lot of jargon, but what may help more is to determine what is not a reference question:
•Messages (to pull hold requests) 
•Renewal of items checked out 
•Checking items in/out 
•Creating guest passes 
•Looking up library card numbers 
•Directional assistance (where are the biographies, bathroom, etc) 

If you have any questions, please contact your supervisor.