Ordering New Books

Please remember that it is OK to send patrons up to the reference desk for ordering items but please don't send them to specific librarian selectors who do the ordering. Before sending patrons upstairs to order a new item, please check to see if the item is already in the catalog. Thanks!

ILL Hold Procedures

When an ILL is on hold for a patron: please mark in the white notification slip if you have left a message on the answering machine or with the patron. Also, put the date the patron was notified with your initials. The ILL due date varies with each check out and is shown on the pink slip which needs to stay with the item.

The due date for the ILL must be overriden before checking out.

Catalog for Patrons Computers

If the catalog acts up for the the patrons computers, hold down the buttons ctrl, alt, delete and then click on the log off button. The computer will restart itself and the catalog will come back up.

Removing Fines Properly

Please be sure to remove fines properly. (if they have multiple charge types - overdues, rentals, friends basket, etc., uncheck all the boxes next to the charges then select the charge(s) you want to take off.)

Patron's Previous Card Number

To find out what a patron's previous card number was, scan the current card, click on view/edit address, click on the summary button at the top left corner of the screen, click on other info tab. The previous borrower ID is under the last active section on the lower left hand side.

Adding E-mail Contacts

To add contacts to your Microsoft Outlook e-mail (work e-mail), go to contacts, click on new button, click on address book button, fill in the contact's name, click on find button, and add the contact.