Material Request Procedures

Materials published in the past six months (not counting the current month) or to be published three months in the future (not counting the current month) may be requested for purchase at no charge.
Any items published more than six months ago may be requested for a $5 fee.

Disconnected Phone Numbers

When making calls for holds and the patron has a disconnected number, please take the phone number out of the box and place it in the comment section with a note saying that the phone number is disconnected, the date, and your initials. Thanks.

Verify Patron's Name

Please verify patron's name when checking out - this is to prevent errors from items getting on the wrong account. (If they have their picture in the computer, you don't need to verify. If it isn't them in the picture, please ask if the check out is under the name on the card presented.)

Patrons need their card, ID, or we need to have their picture in the computer to be able to check out. Juveniles may check out as long as they can verify their birthdate and name but we prefer library cards. Parents need to have child's card to check out if the child is not present.

Comments on Patron Accounts

Please don't add notes in the comment section of patrons' accounts about future holds or if a child or another adult may check out on that patron's card. As long as a patron has the other patron's card in hand, they may check out materials.

When making a comment, please add the date and your initials to it.

Verify Patron Phone #'s

When placing a hold for a patron, please verify that we have their current phone number.

Toggling Specific Items for Holds

If you are placing a hold on a specific item and you have it in hand or it is available at another branch, you may toggle it. When placing a hold, choose Item Specific, find the correct barcode #, select the item, and then place the request. This should only be done if you need the specific item. Otherwise, you should always choose First Available.

Please Ask Questions

If you are unsure of how to do something, PLEASE ask someone how to do it. We are here to help one another and it is always good to have back up. :)

Checks for RPL Friends

When patrons pay for Friends of RPL items with a check, please make sure that they write the check out to Friends of Rowan Public Library. Thanks.

Checking Registration Cards

When checking on a co-workers new card registration slips, remember to check by the patron's date of birth, not by the library card number, then verify their name. We need to watch for duplicate library cards.

Meeting Room Statistics

There is a folder on the podium in the foyer of the meeting rooms next to the Stanback Auditorium. This is where groups are to record their name and attendance when using the meeting rooms. Should they instead come to circulation desk and give the information verbally, please write down the information and send it to Cyndii. E-mail is preferred, but you can also send it up in an inter-office envelope.

Notary for the public

We do not have a notary at the library but patrons may go to the UPS Store on Jake Alexander Blvd. next to Harris Teeter.

850 Jake Alexander Boulevard West, Salisbury, NC 28147
(704) 638-0661